Information on the right of withdrawal for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party nominated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

WIENER SEIFE GmbH
Favoritner Gewerbering 1/B
A-1100 Vienna

Email: kontakt@wienerseife.at

You may use the attached model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of your decision to exercise your right of withdrawal before the withdrawal period expires.

You must bear the direct costs of returning the goods.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.

You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their nature, characteristics and functioning.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

Post:
WIENER SEIFE GmbH
Favoritner Gewerbering 1/B
A-1100 Vienna

Email: kontakt@wienerseife.at

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to
contracts – for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;

The right of withdrawal expires prematurely in the case of
contracts – for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery

Returns

The procedures set out in this section ‘Returns’ are not a prerequisite for the effective exercise of the right of withdrawal as set out in the section ‘Information on the right of withdrawal for consumers’.

Before returning goods, customers are asked to notify the seller [Add: telephone number and/or email address and/or contact page] to announce the return. This enables the seller to identify the products as quickly as possible. However, this notification does not affect the rights arising from the withdrawal.

Customers are asked to return the goods to the seller as a prepaid parcel and to keep the proof of posting. Upon request, the seller will reimburse the customer for the postage costs in advance, provided these are not to be borne by the customer themselves.

Customers are asked to avoid damaging or soiling the goods. Where possible, the goods should be returned to the seller in their original packaging, together with all accessories. If the buyer no longer has the original packaging, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for compensation arising from damage caused by inadequate packaging.